Refund policy

Return & Refund Policy

Effective Date: 09/25/24

At La Masia Store, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 30-day money-back guarantee.

Returns

  • You have 30 days from the date you received your item to request a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain products, such as [list any non-returnable items, e.g., personalized goods, perishable items], are not eligible for return.
  • The return shipping cost is the responsibility of the customer.

Refunds

  • Once we receive your returned item, we will inspect it and notify you on the status of your refund.
  • If your return is approved, we will initiate a refund to your original payment method.
  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exceptions

  • If your item is defective or damaged upon arrival, please contact us immediately at messias10store@gmail.com for assistance.

Contact Us

For any questions about our return and refund policy, please contact us at messias10store@gmail.com.